Terms and Conditions

Terms and Conditions

 

Company Details

 

Trading Name: Both Ends of The Lead
ABN: 41047558694
Country: Australia
Telephone Number: 0408 699 371
Email: info@bothendsofthelead.com.au

 

1. ACCEPTANCE OF TERMS

By accessing, downloading, installing, or using Both Ends Of The Lead services, whether or not you become a registered user (“User”, “You”, “Yourself”, “Your”), You agree to be bound by these Terms, which You acknowledge that You have read and understood.

We reserve the right, at our sole discretion, to change, modify or otherwise alter these Terms at any time. You must review these Terms at http://www.bothendsofthelead.com.au/terms-and-conditions/on a regular basis to keep Yourself informed of any changes.

We may discontinue or make changes to the content of this site and the network at any time. Any dated information included in this site is current at the date of publication only, and we will not have any obligation or responsibility to update or amend such information.

2. DISCLAIMER

Both Ends Of The Lead cannot and does not make any guarantees about your ability to get results with our ideas, information, tools, or strategies. You should know that all products and services by our company are for educational and informational purposes only. Nothing on this page, any of our websites, or any of our content or curriculum is a promise or guarantee of results, and we do not offer any medical, or other professional advice.

Use caution and always consult your veterinarian before acting on this or any information you are unsure of. You alone are responsible and accountable for your decisions, actions and results in life, and by your registration here you agree not to attempt to hold us liable for your decisions, actions or results, at any time, under any circumstance. The information is generic in nature and we take no responsibility for its usage, and that you, along with your dog, participate at your own risk. By accessing and using this website you acknowledge that you have read these conditions and agree, without limitation, to be bound by them.

As affiliates of certain products and services we may receive compensation for recommending and promoting products/services linked to from this website.

Every effort has been made to accurately represent information and its potential. Examples in these materials are not to be interpreted as a promise or a guarantee of results as this will vary from dog to dog, and the application of the information by individual owners.

Your level of success in attaining the results claimed in our materials depends on the time you devote to the program, ideas and techniques mentioned, knowledge and various skills. Since these factors differ according to individuals, we cannot guarantee your success. Nor are we responsible for any of your actions. Both Ends Of The Lead cannot be held liable for any injuries that may occur to you or your dog whilst engaging in any activities arising from our ideas, information, tools or strategies.

Many factors will be important in determining your actual results and no guarantees are made that you will achieve results similar to ours or anybody else’s, in fact no guarantees are made that you will achieve any results from our ideas and techniques in our material.

Except for any implied condition, guarantee or warranty the exclusion of which from these Terms and Conditions would contravene any statute or cause any part of these Terms and Conditions to be void (“Non Excludable Condition”), we exclude from these Terms and Conditions all conditions, guarantees, warranties and terms, implied by statute, general law or custom. Except for any liability in relation to a Non Excludable Condition, we exclude all liability whether arising in tort (including, without limitation, negligence), contract, equity or otherwise for any personal injury or any other loss or damage (including without limitation loss of opportunity or loss of profits) whether direct, indirect, special or consequential, arising in any way out of the services. Nothing in these terms affects the statutory rights of any person under the Australian Consumer Law or any other applicable law.

You agree that we will not be liable for any loss or damage which you incur as a result of use of this website including without limitation, damage caused by access delays, computer viruses, system failure or malfunction which may occur in your use of the website including hyperlink to or from third party websites.

MASTER CLASS/WORKSHOP TERMS AND CONDITIONS

You agree the following once you have purchased a ticket to either our Online or Face To Face Master Classes or Workshops (whether this is by an initial $1 deposit or payment upfront):

• If you are participating in the canine stretching Master Class/Workshops or any canine stretching exercises, you warrant that your dog is over 18 months of age
• You acknowledge and understand that all information delivered during the Master Class/Workshop environment is purely instructional and that you, along with your dog, participate at your own risk
• You agree that Both Ends Of The Lead cannot be held liable for any injuries that may occur to you or your dog whilst engaging in any activities before, during and after the Master Class/Workshop

For Face To Face Master Classes/Workshops only:

You agree to the following once you have purchased a ticket to either our Face To Face Master Classes or Workshops and are permitted to bring a dog with you (whether this is by an initial $1 deposit or payment upfront):

• You warrant that your dog does not have any contagious or infectious diseases and is in a fit and healthy condition to be able to participate in the Master Class/Workshop
• You acknowledge that if you have a bitch in season, she will not be able to attend the Master Class/Workshop
• You warrant that your dog is well-socialised and does not present a risk to other animals and people
• You agree that you will have your dog on lead and under your control at all times
• You warrant that you are wholly responsible for your dog and agree that you are personally liable for any damage or injury that may be caused by your dog before, during and after the Master Class/Workshop and will not pursue any claims or legal actions against Both Ends Of The Lead. Both Ends Of The Lead will take all reasonable and professional care to conduct the Master Class/Workshop safely and responsibly and within the parameters of our expertise and experience.
• You understand that Both Ends Of The Lead reserve the right to remove you and your dog if you are disruptive
• You agree that Both Ends Of The Lead can use video footage and photographic stills taken during the Master Class/Workshop

3. HOURS OF OPERATION

• Both Ends Of The Lead is open Monday to Friday 9am – 5pm Australian Eastern Standard Time (AEST).
• We close for all government observed holidays
These policies and procedures apply to all Both Ends Of The Lead products sold on this site or any other site owned by Both Ends Of The Lead that includes a link to this page.

4. RETURNS AND CANCELLATIONS – SUBSCRIPTIONS, TRIALS and DIGITAL PRODUCTS

The Love My Old Dog Academy Monthly Membership:
Your Love My Old Dog Academy membership, which may start with a $1 or free trial, will continue month-to-month unless and until you cancel your membership or we terminate it. You must have Internet access and provide us with a current, valid, accepted method of payment to use the Love My Old Dog Academy membership service. We will bill the monthly membership fee to the payment method used when signing up unless updated or changed by subscriber. You must cancel your membership before it renews each month in order to avoid billing of the next month’s membership fees to your Payment Method. You may cancel your membership at any time.

Trial Subscriptions:
Your Love My Old Dog Academy membership may start with a $1 or free trial. The trial period of your membership may last for 7 or 14 days, or as otherwise specified during sign-up. For combinations with other offers, restrictions may apply. Trials are for new and certain former members only. Both Ends Of The Lead reserves the right, in its absolute discretion, to determine your trial eligibility.

Older Dog Online Master Class:
The Older Dog Online Master Classes are one of Both Ends Of The Lead’s premier or “flagship” products. Every effort is made to keep the training provided in these online group Master Classes up-to-date, accurate and relevant. The Older Dog Online Master Classes are between 60-90 minutes in duration and hosted by Tim Norris. You should only register to attend an the Older Dog Online Master Class if you plan to attend the session live and are willing and able to apply the information that is taught. Registrants are given the option to pre-pay in advance for the Older Dog Online Master Class for a discounted fee of $39. This fee is non-refundable as a recording of the training is provided for 14 days following the Master Class as well as the opportunity to access the $11 discount off the regular price of the $50 training. The other option provided is to register for the training by paying $1 in advance and $49 AFTER the training has been provided. The $49 fee is charged 24 hours following the conclusion of the training. Registrants are given the option of not paying this fee if they believe that they did not receive value during the Older Dog Online Master Class. To avoid paying the $49 fee that is automatically charged 24 hours after the training has concluded, the attendee must advise in writing within 24 hours of the Older Dog Online Master Class by sending an email to info@bothendsofthelead.com.au.

5. TERMS OF SUBSCRIPTION RENEWAL

Trial members of The Love My Old Academy will receive a notice from us that your trial period is ending and that the paying portion of your membership has begun. This will occur via email 24 hours before the paying portion of the membership begins. We will continue to bill your Payment Method on a monthly basis for your membership fee until you cancel. To cancel your subscription, submit a ticket at info@bothendsofthelead.com.au.

Monthly Love My Old Dog Academy Subscriptions automatically renew each month at the stated retail price until the subscription buyer notifies the company that they wish to cancel.

6. MEMBER DISCOUNT POLICY

From time to time, on some Love My Old Dog Academy and Both Ends of The Lead products, we will offer our members the opportunity to purchase additional products and services at a discount rate. To be eligible for this discount, the customer must me a member in good standing at the time of purchase. No rebates or partial refunds will be offered if a customer purchases a training, and then joined The Love My Old Academy, because these discount are intended to be a benefit for active members, and not an enticement for new members.

7. LIVE STREAMS

• Refunds will only be provided in situations where the customer is unable to watch the Livestream due to technical issues.
• Refunds will only be considered and processed on the first day of each respective event.

LIMITATION ON LIABILITY

Both Ends Of The Lead and/or the Love My Old Dog Academy and all content and software associated therewith, or any other features or functionalities associated with Both Ends Of The Lead and/or the Love My Old Dog Academy live stream, are provided “as is” and “as available” with all faults and without warranty of any kind. Both Ends Of The Lead does not guarantee, represent, or warrant that your use of the Both Ends Of The Lead and/or the Love My Old Dog Academy live stream will be uninterrupted or error-free.

Both Ends Of The Lead and/or the Love My Old Dog Academy is not responsible for any problems or technical malfunction of any network or lines, computer online systems, servers, or providers, computer equipment, software, failure of any e-mail or redemption to be received by Both Ends Of The Lead and/or the Love My Old Dog Academy on account of technical problems or traffic congestion online or on the Internet or at any website, or any combination thereof including any injury or damage to customer’s or any other person’s computer related to or resulting from downloading or streaming any materials consistent with this agreement or subsequent use of any Both Ends Of The Lead owned web properties. If, for any reason, the stream is not capable of running online as planned, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of Both Ends Of The Lead and/or the Love My Old Dog Academy which threatens or corrupts or adversely affects the administration, security, fairness, integrity or proper conduct of a live stream offer, Both Ends Of The Lead, reserves the right, in its sole discretion, to cancel, terminate or suspend the offer and/or any subscription.

ANY ATTEMPT BY YOU TO DELIBERATELY DAMAGE ANY WEB SITE OR UNDERMINE THE LEGITIMATE OPERATION OF THIS OFFER MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, Both Ends Of The Lead and/or the Love My Old Dog Academy WILL DISQUALIFY YOUR ATTEMPTED REDEMPTION AND RESERVES THE RIGHT TO SEEK DAMAGES FROM YOU TO THE FULLEST EXTENT PERMITTED BY LAW.

8. YOUR ACCOUNT

You agree to provide accurate and complete information when you register with, and as you use Both Ends Of The Lead and/or the Love My Old Dog Academy, and you agree to update your account information to keep it accurate and complete. You agree that Both Ends Of The Lead and/or the Love My Old Dog Academy may store and use the information you provide for use in maintaining and billing fees to your Account.

8.1 Access to Previous Purchases

As an accommodation to you, subsequent to acquiring Both Ends Of The Lead and/or the Love My Old Dog Academy training, you may download previously acquired training (when available) onto any Associated Device. Some Both Ends Of The Lead and/or the Love My Old Dog Academy training or services that you previously acquired may not be available for subsequent download or access at any given time, and Both Ends Of The Lead shall have no liability to you in such event. As you may not be able to subsequently download certain previously-acquired content or training, once you download an item, it is your responsibility not to lose, destroy, or damage it, and you may want to back it up.
Both Ends Of The Lead reserves the right to change content options (including eligibility for particular features) or remove access without notice to any previously purchased training or content that is no longer valid or deemed out of date.

9. SOCIAL MEDIA GROUPS AND COMMUNITIES

Owners of older dogs or dogs with Arthritis are welcome here.

We want people to feel safe when using our groups and forums. For that reason, we’ve developed a set of community guidelines, outlined below. These policies will help you understand what type of sharing is allowed in our private groups and communities, and what type of content may be reported to us and removed. Because of the diversity of our global community, please keep in mind that something that may be disagreeable or disturbing to you may not violate our community guidelines.

• Owners of older dogs or dogs with Arthritis are welcome here.
We have members of all different backgrounds, experience levels, and qualifications.

• Keep it respectful
Comments that are inappropriately negative, rude, or attacking will be deleted, removed, or we will ask you to revise your thoughts. Everyone is here to learn and grow, so anything violating that will be removed.

• No pitching to the group
We have a strict ‘no shopping for customers’ policy in our groups. This includes pointing people to blog posts with your offers/affiliate offers and publicly asking members to join your own Facebook groups or communities. Be cautious of unsolicited private messages to group members. If we get multiple complaints that you or someone else is using private messages to make unsolicited pitches to members, you may be asked to leave. You should view the group as your peers, not your leads.

• No gated content
Content posted in the groups cannot be used to harvest leads in any way. If you need feedback or a review, post the direct PDF, document, or screenshot. Don’t require people to opt-in to view.

• Respect confidentiality
Content gathered in our online community groups cannot be collected, repackaged, and/or shared outside the group. Every member of our communities has a right to privacy and the right to feel safe that their questions, answers, and experiences remain privy to group members only.

• Keep it on topic
We reserve the right to remove posts based on off-topic content or offensive content.

• Partnering with other members
Access to this group does not mean that Both Ends Of The Lead endorses anyone’s products or services. Please be cautious and do your due diligence when partnering with anyone in the group – don’t assume everyone is trustworthy.

• Report posts that are breaking group policies
Due to the large amount of people in our groups and communities, it’s sometimes difficult for us to catch everything. If you see a post that is questionable, please report it, tag Admin in the comments, or reach out to us directly via private message so we can review them.

• Breaking the rules
If you are deemed to be breaking the rules of the group, Both Ends Of The Lead reserves the right to remove you from the Facebook group that the offending behaviour has occurred within.

10. INTELLECTUAL PROPERTY

You agree that Both Ends Of The Lead, including but not limited to Both Ends Of The Lead and/or the Love My Old Dog Academy Products and services, graphics, user interface, audio clips, video clips, editorial content, templates and the scripts and software used to implement Both Ends Of The Lead and/or the Love My Old Dog Academy, contains proprietary information and material that is owned by Both Ends Of The Lead and/or its licensors, and is protected by applicable intellectual property and other laws, including but not limited to copyright. You agree that you will not use such proprietary information or materials in any way whatsoever except for use of the Both Ends Of The Lead and/or the Love My Old Dog Academy Services in compliance with this Agreement. No portion of the Both Ends Of The Lead and/or the Love My Old Dog Academy Services may be reproduced in any form or by any means, without expressed written permission from Both Ends Of The Lead. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the Both Ends Of The Lead and/or the Love My Old Dog Academy Services in any manner, and you shall not exploit the Both Ends Of The Lead and/or the Love My Old Dog Academy brand in any unauthorized way whatsoever, including, but not limited to, by trespass or burdening network capacity.

Notwithstanding any other provision of this Agreement, Both Ends Of The Lead reserve the right to change, suspend, remove, or disable access to any Both Ends Of The Lead and/or the Love My Old Dog Academy, content, or other materials comprising a part of the Both Ends Of The Lead and/or the Love My Old Dog Academy brand at any time without notice. In no event will Both Ends Of The Lead and/or the Love My Old Dog Academy be liable for making these changes. Both Ends Of The Lead may also impose limits on the use of or access to certain features or portions of Both Ends Of The Lead and/or the Love My Old Dog Academy, in any case and without notice or liability.

All copyrights in and to Both Ends Of The Lead and/or the Love My Old Dog Academy (including the compilation of content, postings, links to other Internet resources, and descriptions of those resources) are owned by Both Ends Of The Lead, who reserve all their rights in law and equity. THE USE OF ANY PART OF Both Ends Of The Lead and/or the Love My Old Dog Academy, EXCEPT FOR USE OF Both Ends Of The Lead and/or the Love My Old Dog Academy AS PERMITTED IN THIS AGREEMENT, IS STRICTLY PROHIBITED AND INFRINGES ON THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS AND MAY SUBJECT YOU TO CIVIL AND CRIMINAL PENALTIES, INCLUDING POSSIBLE MONETARY DAMAGES, FOR COPYRIGHT INFRINGEMENT.

Both Ends Of The Lead and/or the Love My Old Dog Academy trademarks, service marks, graphics, and logos used in connection Both Ends Of The Lead and/or the Love My Old Dog Academy are trademarks or registered trademarks of Both Ends Of The Lead in Australia and the U.S. and/or other countries.

The material contained in this site, including our name, logos slogans, data, information, graphics, underlying software, are protected by copyright, trademark and other intellectual property laws, are owned by us and our licensees and are available for your personal use only.

You must not copy, modify, alter, download, publish, broadcast, distribute, sell or transfer any such materials unless expressly provided for in these Terms and Conditions or with our express permission. All rights not expressly granted herein are reserved. Downloading of any information, content or images from our website does not transfer any right or ownership of such information, content or images to you and such information, content or images may be used solely in accordance with these Terms and Conditions is the copyright of Both Ends Of The Lead and is protected by Australian and international copyright laws.

The site and the data in it are supplied solely for informational use. Apart from permitted uses under the Copyright Act 1968 (Cth), and, except for the temporary copy held in your computer’s cache and downloading for private use, no part of the material or data contained in this site may be reproduced, altered, transmitted or re-used for any purpose whatsoever without the written permission of Both Ends Of The Lead.

11. PAYMENTS

All payments for the Older Dog Master Classes and any other workshops discussed on this website are to be made in Australian Dollars (AUD). All AUD advertised pricing includes GST.

12. FACE TO FACE OLDER DOG MASTER CLASSES

Face To Face Older Dog Master Classes require a $1.00 deposit payment to reserve your seat. All participants’ credit or debit cards will automatically then be charged $49.00 including GST within 24-48 hours after the event.

These tickets are not refundable but are transferable to other persons via written notice to info@bothendsofthelead.com.au up to 48 hours prior to the event. Any preparation materials will not be able to be sent out to the new attendee and it is the responsibility of the transferee to brief the new attendee of the day’s preparation.

No-shows to the Face To Face Older Dog Master Class will be charged the $49.00 after the event regardless of the lack of attendance to cover the expenses invested to reserve their seat.

VIP tickets for the post Face To Face Older Dog Master Class event cost an additional $97.00 per person. The VIP tickets are non-refundable but can be transferred to another dog owner up to 48 hours prior to the event.

A VIP ticket for a Face To Face Older Dog Master Class only grants access to 1 dog owner and 1 dog. We recommend that each VIP ticket holder bring:
• A Dog Mat/Bed for your dog to lie on for the hands-on part of the Master Class. If your dog is calm and relaxed around other dogs, then a dog crate is not essential.
• A Lead for your dog. ALL DOGS MUST BE UNDER THE CARE AND CONTROL OF THEIR OWNER AND ON LEAD AT ALL TIMES.
• Dog treats if necessary

Before the Master Class: We recommend that you take your dog for a walk prior to the Master Class commencing to toilet them and so that they are as relaxed as they can be which will mean that you both will get the most out of your Master Class experience. Although we have made every effort to make the Master Class as interactive and hands-on as possible, there will be times during the instructional parts of the Master Class where it is important that your dog is happy to remain quietly by your side.

Please note that we reserve the right to remove a dog from the Master Class if they are disruptive.

Each refund request will be assessed on a case-by-case basis and when genuine value has not been received or isn’t able to be received, refunds will be granted at the discretion of the Both Ends Of The Lead team.

We have a strict no child policy at all Face To Face Older Dog Master Classes to ensure professionalism and a quiet working environment for all other attendees. This applies to babies, primary school and high school aged children. If you attend a Face To Face Older Dog Master Class with a child, either a baby, primary school aged or high school aged child you will unable to gain access to the Face To Face Older Dog Master Class. Face To Face Older Dog Master Classes are strictly adults only.

13. PRIVACY

Our Website is committed to the protection of personal information provided to us. Our Website follows various principles concerning the collection, storage and use of personal information as contained in the Australian Privacy Principals contained in Privacy Act (1988)(Cth). A copy of our privacy policy can be found at: https:// http://bothendsofthelead.com.au/privacy-statement/.

14. LINKS TO THIRD PARTY WEBSITES

Links to other websites may be provided from this site. In those circumstances we have no control over the content of those third party websites. We make no express warranties concerning the content of those other sites. In particular we do not warrant the accuracy, completeness or reliability of those sites for a particular purpose, nor do we warrant that such sites or their content are accurate, complete, current, or free of defects including but not limited to, viruses or other harmful elements. The user of this site will assume all risks and costs arising from the use of any website linked to this site.

15. INDEMNIFICATION

You agree to indemnify and hold harmless Both Ends Of The Lead and any affiliated organisations, and its directors, officers and employees from any claim or demand including reasonable legal fees, made by any third party due to or arising out of your use of this site or any violation of these Terms and Conditions.

16. NO OFFER OF PRODUCTS OR SERVICES

Nothing contained in this site will constitute an offer by Our Website for any products or services which may be advertised through the site including its micro site pages. Nor does Our Website make any specific warranty or representation of any kind with respect to any such information. Our Website will not be liable to you or any person who incurs any loss or damage as a result of relying upon any such information.

17. APPLICABLE LAW

These Terms and Conditions shall be construed and governed by the laws of New South Wales, Australia. Further, any dispute arising from these Terms and Conditions or a breach of any agreement between us and you will be governed by the laws of New South Wales, Australia. As a user of this website and our services you submit to the exclusive jurisdiction of the courts of New South Wales, Australia and the federal courts of Australia.

Customer Service:
If you have questions or comments Both Ends Of The Lead and/or the Love My Old Dog Academy products, please email us at info@bothendsofthelead.com.au.

Your Feedback:
We welcome enquiries or feedback on Our Website or any ideas you may have. Unless specifically stated by you we shall treat any information you provide us with, as non-proprietary and non-confidential.